Cancellation Policy

At Omirello Casino Hotels, we understand that travel plans can change. Our cancellation policy is designed to provide clarity and fairness for all our guests while ensuring the smooth operation of our luxury casino hotel services.

1. Standard Room Cancellations

Cancellations must be made at least 48 hours prior to your scheduled check-in date. If a cancellation is made within this window, no penalty will be applied and any deposit will be fully refunded.

2. Late Cancellations

If you cancel less than 48 hours before your check-in time, a fee equivalent to one night’s stay will be charged. This also applies to no-shows.

3. Special Event Periods

During high-demand periods such as holidays, special events, and peak seasons, a cancellation notice of at least 7 days is required. Full prepayment may be necessary for such bookings and may be non-refundable.

4. Group and VIP Bookings

Group bookings and VIP suites may be subject to separate cancellation terms. Please contact your Omirello casino hotel representative for detailed terms regarding group reservations or exclusive packages.

5. Refund Processing

Refunds for eligible cancellations will be processed within 7–10 business days to the original payment method. Please allow additional time depending on your bank or payment provider.

6. Contact and Assistance

If you have any questions or need help modifying your reservation, please contact our customer service team at +1 888 OMIRELLO or email us at [email protected].

We appreciate your understanding and look forward to welcoming you to Omirello Casino Hotels, where luxury meets unforgettable experiences.